Policies & Procedures

At Creative Growth Counseling, we value transparency, communication, and trust. These policies help set the foundation for a supportive and professional therapeutic relationship — so you know what to expect every step of the way.

 

Scheduling and Paperwork:

All intake paperwork must be completed prior to the start of your first session.
This allows your therapist to get to know your goals and background ahead of time so that your first appointment can focus fully on you. Once paperwork is submitted and your first session is scheduled, you’ll receive a secure telehealth link (if applicable) and any additional details needed for your appointment.

​

Insurance and Payment:

Therapy is an investment in yourself, and we want that process to feel transparent and manageable.

Meag accepts Aetna and Kaiser insurance plans. Private pay sessions with Meag include 60-minute individual therapy for $150, EMDR consultation for $150, and supervision for $95.

Erbie offers 60-minute individual sessions for $75, and both therapists provide sliding scale options on a case-by-case basis to make therapy accessible and supportive for everyone.

Payment is due at the time of service, and all major credit, debit, HSA, and FSA cards are accepted. This ensures the session process is simple and clear, so clients can focus on their growth and healing.

​

Cancellation Policy:

Cancellations or rescheduled appointments must be made at least 24 hours in advance.
Appointments canceled with less than 24 hours’ notice — or missed without prior communication — will be charged the full session fee of $150. This policy supports mutual respect for both your time and your therapist’s schedule.

 

Good Faith Estimate:

Under the No Surprises Act, clients who are not using insurance — including those who self-pay — are entitled to receive a Good Faith Estimate (GFE) outlining expected therapy costs before starting services.

Creative Growth Counseling provides a GFE to all self-pay clients upon request and prior to the first session. This helps ensure transparency and allows you to plan for your care. If you are billed more than $400 above your GFE, you have the right to dispute the charge. To request an updated estimate or ask questions about your GFE, please contact:
📧 meag@creativegrowthcounseling.com 📞 720-334-7835

​

Telehealth and In-Person Sessions:

Therapy sessions are conducted via a secure, HIPAA-compliant telehealth platform, allowing access to care anywhere in Colorado. In-person sessions are available on a case-by-case basis for clients located near the northwest Denver metro area, close to I-25 and 144th Avenue.

​

Confidentiality and Privacy:

All sessions are confidential in accordance with state and federal law.
Your therapist will not release information without your written consent, except in cases where disclosure is required by law — such as risk of harm to self or others, suspected abuse, or a court order.